Outage in MRI Software

Agora Gateway - APAC, EMEA and NA - Reported Incident - Investigation Underway

Resolved Major

February 16, 2026 - Started about 8 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Dear MRI Client,

We are aware of a potential issue which started on 16-Feb-2026 at 19:35 UTC affecting Agora Gateway. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,
MRI Software

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 02/17/2026 12:26AM

Dear MRI Client,
Normal service has now been restored for Agora Gateway.
The issue was fully resolved on 17-Feb-2026 at 00:26 UTC and we will continue to monitor the service closely.

We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,

MRI Software

IDENTIFIED about 5 hours ago - at 02/16/2026 11:23PM

Dear MRI Client,
We have identified the source of the issue affecting Agora Gateway. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.
Regards,

MRI Software

INVESTIGATING about 8 hours ago - at 02/16/2026 08:31PM

Dear MRI Client,
We are aware of a potential issue which started on 16-Feb-2026 at 19:35 UTC affecting Agora Gateway. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,

MRI Software

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