Outage in MRI Software
Secure Sign - Reported Incident - Investigation Underway
Resolved MajorIncident Report
Summary AI Generated
MRI Software's Secure Sign North America experienced a major outage starting at 15:13 UTC on May 13, 2026, preventing all users from accessing the service. The incident lasted approximately 1.7 hours, with a fix applied at 16:38 UTC and full service restoration confirmed by 18:02 UTC.
Dear MRI Client,
We are aware of a potential issue which started on 05/13/2026 at 15:13 UTC affecting all users of Secure Sign North America, resulting in an inability to access the North American instance of Secure Sign. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/13/2026 06:02PM
Dear MRI Client,
Normal service has now been restored for Secure Sign.
The issue was fully resolved on 05/13/2026 at 16:38 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
MONITORING
2 days ago - at 05/13/2026 04:55PM
Dear MRI Client,
A fix was applied on 05/13/2026 at 16:38 UTC to address the issue impacting Secure Sign, and we are currently monitoring the performance and stability of the product.
We will provide another update shortly or as soon as we confirm full recovery.
Regards,
MRI Software
INVESTIGATING
2 days ago - at 05/13/2026 04:24PM
Dear MRI Client,
We are aware of a potential issue which started on 05/13/2026 at 15:13 UTC affecting all users of Secure Sign North America, resulting in an inability to access the North American instance of Secure Sign. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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