Outage in MRI Software
Prolease Central - EMEA - Reported Incident - Resolved
Resolved MajorIncident Report
Summary AI Generated
A major incident affected Prolease Central EMEA starting on May 25, 2026 at 15:10 UTC, disrupting service for users in the Europe, Middle East, and Africa region. The technical team identified the root cause and implemented a fix, fully restoring normal service at 22:00 UTC the same day after 5.1 hours of downtime.
Dear MRI Client,
We are aware of a potential issue which started on 25-May-2026 at 15:10 UTC affecting Prolease Central EMEA. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/25/2026 10:01PM
Dear MRI Client,
Normal service has now been restored for Prolease Central EMEA.
The issue was fully resolved on 25-May-2026 at 22:00 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
IDENTIFIED
4 days ago - at 05/25/2026 08:52PM
Dear MRI Client,
We have identified the source of the issue affecting Prolease Central EMEA. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
INVESTIGATING
4 days ago - at 05/25/2026 04:57PM
Dear MRI Client,
We are aware of a potential issue which started on 25-May-2026 at 15:10 UTC affecting Prolease Central EMEA. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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