Outage in MRI Software
Agency Central - Reported Incident - Identified
Resolved MajorIncident Report
Summary AI Generated
A major incident affected MRI Software's Agency Central service starting on May 25, 2026 at 15:10 UTC, lasting approximately 5.2 hours. The technical team identified the source of the issue and worked on a fix throughout the outage period. Normal service was fully restored on May 25, 2026 at 22:00 UTC.
Dear MRI Client,
We are aware of a potential issue which started on 25-May-2026 at 15:10 UTC affecting Agency Central. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/25/2026 10:02PM
Dear MRI Client,
Normal service has now been restored for Agency Central.
The issue was fully resolved on 25-May-2026 at 22:00 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
IDENTIFIED
4 days ago - at 05/25/2026 08:54PM
Dear MRI Client,
We have identified the source of the issue affecting Agency Central. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
INVESTIGATING
4 days ago - at 05/25/2026 04:52PM
Dear MRI Client,
We are aware of a potential issue which started on 25-May-2026 at 15:10 UTC affecting Agency Central. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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