Outage in Mulesoft US

Multiple Flex-gateway APIs are stuck in the UI in applying status.

Resolved Minor
September 11, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of a service degradation that may impact you and are currently working on a solution to resolve user impact. During this issue, end users may not be able to access the service. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Components affected
Mulesoft US Runtime Manager
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/11/2024 06:02PM

We’ve confirmed that the solution implemented to mitigate the issue causing the disruption was successful. Engineers have observed that the service is now stable and have declared the incident resolved. Customers should no longer see any impact. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

MONITORING about 2 months ago - at 09/11/2024 05:36PM

We have completed all required work streams and implemented a fix. Monitoring and validation of stability and performance levels have now begun. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

IDENTIFIED about 2 months ago - at 09/11/2024 05:17PM

We have identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 60 minutes or sooner if we have more information.

INVESTIGATING about 2 months ago - at 09/11/2024 04:26PM

We are aware of a service degradation that may impact you and are currently working on a solution to resolve user impact. During this issue, end users may not be able to access the service. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

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