Outage in MultiSafepay

EXTERNAL - KBC: Full disruption

Resolved Minor
October 06, 2025 - Started 13 days ago - Lasted about 22 hours
Official incident page

Incident Report

An incident has been identified at KBC, resulting in a failure to process KBC payments since 10:52 CEST We are currently awaiting further updates from KBC regarding the resolution of the issue. Further communication will follow as soon as more information becomes available.
Components affected
MultiSafepay Payments

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/07/2025 07:29AM

The incident at KBC was resolved around 08:00 CEST. Transaction processing has since returned to normal, with conversions performing as expected.

IDENTIFIED 13 days ago - at 10/06/2025 09:31AM

An incident has been identified at KBC, resulting in a failure to process KBC payments since 10:52 CEST We are currently awaiting further updates from KBC regarding the resolution of the issue.

Further communication will follow as soon as more information becomes available.

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