Outage in Mux
Direct upload failures and playback failures for some customers
Resolved MajorIncident Report
Summary AI Generated
Mux experienced direct upload endpoint failures affecting some customers for 1.5 hours, while URL-based ingest remained functional. The incident also caused a low number of playback failures for some users during the outage. The issue was resolved after implementing a fix and monitoring the results.
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
Components affected
Mux Video - VODNeed to monitor Mux outages?
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 02/23/2026 03:57PM
This incident has been resolved.
MONITORING
8 days ago - at 02/23/2026 02:47PM
A fix has been implemented and we are monitoring the results.
Some customers may have experienced a low number of playback failures during the incident.
INVESTIGATING
8 days ago - at 02/23/2026 02:28PM
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
Latest Mux outages
Mux Data Monitoring Issues - about 10 hours ago
Monitoring dashboard data delayed - 30 days ago
Corruption on some segments of some videos - about 1 month ago
Delayed data in Mux Data Monitoring dashboard and APIs - about 1 month ago
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