Outage in Mux
Direct upload failures and playback failures for some customers
Resolved MajorIncident Report
Summary AI Generated
Mux experienced direct upload endpoint failures affecting some customers for 1.5 hours, while URL-based ingest remained functional. The incident also caused a low number of playback failures for some users during the outage. The issue was resolved after implementing a fix and monitoring the results.
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
Components affected
Mux Video - VODTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/23/2026 03:57PM
This incident has been resolved.
MONITORING
about 2 months ago - at 02/23/2026 02:47PM
A fix has been implemented and we are monitoring the results.
Some customers may have experienced a low number of playback failures during the incident.
INVESTIGATING
about 2 months ago - at 02/23/2026 02:28PM
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
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