Outage in Mux

Delayed video ingest and webhook delivery for some customers

Resolved Minor

February 24, 2026 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Mux Video experienced delays in video ingestion and webhook delivery starting at approximately 19:53 UTC, affecting the VOD (Video on Demand) service for some customers. The engineering team identified the root cause and implemented a fix after about 1.5 hours of investigation. The incident was fully resolved after 4.5 hours with confirmed recovery following monitoring of the implemented solution.

We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

Components affected

Mux Video - VOD

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 02/25/2026 12:32AM

After monitoring the fix we have confirmed full resolution.

MONITORING 7 days ago - at 02/24/2026 09:08PM

Our teams have implemented a fix to resolve the delays.

At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.

IDENTIFIED 7 days ago - at 02/24/2026 08:37PM

Our teams identified the cause of the delays and are actively working on recovery.

INVESTIGATING 7 days ago - at 02/24/2026 08:06PM

We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

Latest Mux outages

Mux Data Monitoring Issues - about 10 hours ago

Direct upload failures and playback failures for some customers - 8 days ago

Monitoring dashboard data delayed - 30 days ago

Corruption on some segments of some videos - about 1 month ago

Delayed data in Mux Data Monitoring dashboard and APIs - about 1 month ago

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