Outage in Mux
Delayed video ingest and webhook delivery for some customers
Resolved MinorIncident Report
Summary AI Generated
Mux Video experienced delays in video ingestion and webhook delivery starting at approximately 19:53 UTC, affecting the VOD (Video on Demand) service for some customers. The engineering team identified the root cause and implemented a fix after about 1.5 hours of investigation. The incident was fully resolved after 4.5 hours with confirmed recovery following monitoring of the implemented solution.
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
Components affected
Mux Video - VODTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/25/2026 12:32AM
After monitoring the fix we have confirmed full resolution.
MONITORING
about 2 months ago - at 02/24/2026 09:08PM
Our teams have implemented a fix to resolve the delays.
At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.
IDENTIFIED
about 2 months ago - at 02/24/2026 08:37PM
Our teams identified the cause of the delays and are actively working on recovery.
INVESTIGATING
about 2 months ago - at 02/24/2026 08:06PM
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
Latest Mux outages
Mux Dashboard unavailable - 8 days ago
video clips audio loss - about 1 month ago
Mux Data Monitoring Issues - about 2 months ago
Direct upload failures and playback failures for some customers - about 2 months ago
Monitoring dashboard data delayed - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
