Outage in Mux
Video Playback Issues
Resolved MajorIncident Report
Summary AI Generated
Mux experienced a major incident affecting Video on Demand (VOD) playback, during which customers encountered playback errors and timeouts. The issue was identified and a fix was implemented within approximately an hour of the incident starting. The incident was fully resolved after roughly 2.9 hours of total impact.
We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
Components affected
Mux Video - VODTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/14/2026 08:01PM
This incident has been resolved.
MONITORING
4 days ago - at 07/14/2026 06:03PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 07/14/2026 05:43PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 07/14/2026 05:13PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 07/14/2026 05:09PM
We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
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