Outage in Mux
video live and playback issues
Resolved MajorIncident Report
Summary AI Generated
Mux experienced a major outage affecting both VOD and live video playback. The root cause was identified and a fix was actively being worked on. The incident lasted approximately 6 minutes before resolution.
Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/16/2026 05:07PM
This incident has been resolved.
MONITORING
2 days ago - at 07/16/2026 12:21AM
All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.
MONITORING
3 days ago - at 07/15/2026 09:06PM
We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.
MONITORING
3 days ago - at 07/15/2026 09:06PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 07/15/2026 07:13PM
Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.
Latest Mux outages
Video Playback Issues - 4 days ago
Live stream disruptions - 5 days ago
Live Stream Disruptions - 10 days ago
Mux Data beacon collection issues - 16 days ago
Live Stream Disconnects - 22 days ago
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