Outage in Mux
Elevated errors on Direct Uploads
Resolved MajorIncident Report
Summary AI Generated
Mux Video's VOD service experienced elevated error rates for approximately 3 hours, affecting Direct Uploads, thumbnails, GIFs, subtitles, and storyboards, with customers encountering failures when creating or uploading to direct upload URLs. A fix was implemented and the incident was fully resolved after a monitoring period confirmed stability.
We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs
Components affected
Mux Video - VODTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 10/05/2026 10:47PM
This incident has been resolved.
MONITORING
about 9 hours ago - at 10/05/2026 08:32PM
We are continuing to monitor for any further issues.
MONITORING
about 9 hours ago - at 10/05/2026 08:31PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 10 hours ago - at 10/05/2026 07:44PM
We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs
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