Outage in MX Merchant

MX Merchant Payment Failures

Resolved Major
February 27, 2025 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating reports of payment failures. We are actively researching and will provide more information shortly.
Components affected
MX Merchant MX Merchant Checkout API MX Merchant Retail (iOS App) MX Merchant Express (iOS App)

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/27/2025 09:18PM

This incident has been resolved.

MONITORING 10 months ago - at 02/27/2025 06:11PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 02/27/2025 04:41PM

We are continuing to review newer reports of payment issues

MONITORING 10 months ago - at 02/27/2025 03:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 02/27/2025 03:14PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 02/27/2025 03:05PM

We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

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