Outage in MyTime
SMS delivery issue
Resolved Minor
December 11, 2023 - Started almost 2 years ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue with SMS delivery. Twilio has been notified and we are working towards resolving the problem as quickly as possible
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 12/11/2023 08:56PM
This incident has been resolved.
MONITORING
almost 2 years ago - at 12/11/2023 08:22PM
The test fix was successful. We are now deploying the fix to all production environments.
IDENTIFIED
almost 2 years ago - at 12/11/2023 07:16PM
It has been determined that Twilio renewed their certificates without notice. We are now deploying a test fix to address the issue.
IDENTIFIED
almost 2 years ago - at 12/11/2023 06:51PM
We have identified the issue to be related to connectivity between MyTime and Twilio. We are determining the root-cause and identifying a fix.
INVESTIGATING
almost 2 years ago - at 12/11/2023 06:16PM
We are currently investigating an issue with SMS delivery. Twilio has been notified and we are working towards resolving the problem as quickly as possible
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