Outage in MyTime

Cloud9 Payment Gateway Partial Outage

Resolved Minor
August 09, 2023 - Started about 2 years ago
Official incident page

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Outage Details

We are aware of a partial outage from our gateway (Cloud9) preventing MyTime customers from processing payments on their card terminals. You can still manually key-in cards or use stored client cards This will likely show as a 150 error after clicking SWIPE CARD. We are working with Cloud9 to resolve this issue. We understand the urgency and it is our top priority to have payment processing restored as fast as possible. In the interim you will need your customer to pay with cash OR for credit card payment you have the following options: •manually key-in the card number •if your customer has a card on file you can process the credit card payment when the issue is resolved You can follow the status of our payment processing vendors here: TSYS - https://status.cayan.com/components/588e680d64da1556c884369b Cloud9 Gateway - https://portal1.c9pg.com:3000/d/AJR2R-eik/cloud9-payment-gateway-http-home-c9pg-com-outages?orgId=3&from=now-3h&to=now
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/09/2023 08:25PM

This incident has been resolved.

MONITORING about 2 years ago - at 08/09/2023 08:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 08/09/2023 08:10PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 08/09/2023 06:16PM

We are aware of a partial outage from our gateway (Cloud9) preventing MyTime customers from processing payments on their card terminals. You can still manually key-in cards or use stored client cards

This will likely show as a 150 error after clicking SWIPE CARD.

We are working with Cloud9 to resolve this issue. We understand the urgency and it is our top priority to have payment processing restored as fast as possible.

In the interim you will need your customer to pay with cash OR for credit card payment you have the following options:

•manually key-in the card number
•if your customer has a card on file you can process the credit card payment when the issue is resolved

You can follow the status of our payment processing vendors here:

TSYS - https://status.cayan.com/components/588e680d64da1556c884369b
Cloud9 Gateway - https://portal1.c9pg.com:3000/d/AJR2R-eik/cloud9-payment-gateway-http-home-c9pg-com-outages?orgId=3&from=now-3h&to=now

Latest MyTime outages

Apple Pay and Google Pay Outage - 27 days ago
Outage impacting all card processing - about 1 year ago
Bay Area partial outage - over 1 year ago
MyTime Pay - terminal payments not processing - over 1 year ago
Database Reboot Underway - over 1 year ago

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