Outage in Narvar
Purolator - Label and Printerless returns
Resolved Minor
November 05, 2025 - Started 3 months ago
- Lasted about 2 hours
Incident Report
We are facing a timeout issue for purolator returns, specifically for label and printerless. The engineering team is currently investigating and has reached out to the carrier. Next update will be posted in 1 hour.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
3 months ago - at 11/05/2025 04:46PM
We are facing a timeout issue for purolator returns, specifically for label and printerless. The engineering team is currently investigating and has reached out to the carrier. Next update will be posted in 1 hour.
IDENTIFIED
3 months ago - at 11/05/2025 05:52PM
Purolator is experiencing issues with their web services (Shipment estimates, Service Availability API, Shipment creation, Returns creation and returns portal access) since Wednesday November 5 at 10AM EST.They are working to restore services as soon as possible.
MONITORING
3 months ago - at 11/05/2025 06:27PM
We are seeing Purolator services restored. Narvar will continue to monitor while awaiting final confirmation from the carrier.
Latest Narvar outages
Return Label Generation Failures with CanadaPost - about 4 hours ago
Issues with Purolator label generation - 5 days ago
Issues with Canada Post Returns - 12 days ago
Issue with Shipment and Return Tracking Pages - 23 days ago
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