Outage in Narvar
Purolator - Label and Printerless returns
Resolved Minor
November 05, 2025 - Started about 2 months ago
- Lasted about 2 hours
Incident Report
We are facing a timeout issue for purolator returns, specifically for label and printerless. The engineering team is currently investigating and has reached out to the carrier. Next update will be posted in 1 hour.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 2 months ago - at 11/05/2025 04:46PM
We are facing a timeout issue for purolator returns, specifically for label and printerless. The engineering team is currently investigating and has reached out to the carrier. Next update will be posted in 1 hour.
IDENTIFIED
about 2 months ago - at 11/05/2025 05:52PM
Purolator is experiencing issues with their web services (Shipment estimates, Service Availability API, Shipment creation, Returns creation and returns portal access) since Wednesday November 5 at 10AM EST.They are working to restore services as soon as possible.
MONITORING
about 2 months ago - at 11/05/2025 06:27PM
We are seeing Purolator services restored. Narvar will continue to monitor while awaiting final confirmation from the carrier.
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