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Outage in National Student Clearinghouse

Service Interruption Alert

Resolved Minor
October 20, 2025 - Started 6 months ago - Lasted about 8 hours
Official incident page

Incident Report

The National Student Clearinghouse is experiencing intermittent technical issues with the service(s) indicated below with unsaved payment methods, which may impact users' ability to access or request information through these services. We are currently investigating this issue and will let you know as soon as it is resolved. We apologize for this inconvenience and are working to resolve this issue as quickly as possible. Please note that we are unable to respond to questions sent to this email address.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/20/2025 11:20PM

The National Student Clearinghouse has resolved the technical issues we were experiencing with the services listed below. We apologize for any inconvenience this may have caused.

Thank You,
National Student Clearinghouse

MONITORING 6 months ago - at 10/20/2025 08:59PM

The National Student Clearinghouse Cloud Vendor has implemented a solution for one or more of the services listed below and is monitoring carefully to ensure the issue is fully resolved.

INVESTIGATING 6 months ago - at 10/20/2025 03:25PM

The National Student Clearinghouse is experiencing technical issues with the service(s) indicated below, which may impact users' ability to access or request information through these services. We are currently investigating this issue and will let you know as soon as it is resolved.

We apologize for this inconvenience and are working to resolve this issue as quickly as possible.

Please note that we are unable to respond to questions sent to this email address.

INVESTIGATING 6 months ago - at 10/20/2025 03:13PM

The National Student Clearinghouse is experiencing technical issues with the service(s) indicated below, which may impact users' ability to access or request information through these services. We are currently investigating this issue and will let you know as soon as it is resolved.

We apologize for this inconvenience and are working to resolve this issue as quickly as possible.

Please note that we are unable to respond to questions sent to this email address.

INVESTIGATING 6 months ago - at 10/20/2025 03:04PM

The National Student Clearinghouse is experiencing intermittent technical issues with the service(s) indicated below with unsaved payment methods, which may impact users' ability to access or request information through these services. We are currently investigating this issue and will let you know as soon as it is resolved.

We apologize for this inconvenience and are working to resolve this issue as quickly as possible.

Please note that we are unable to respond to questions sent to this email address.

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