Outage in NavVis

Redeployment Required for Newly Created IVION Instances

Resolved Major

November 04, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear IVION Instance Admins, We are currently investigating an issue impacting IVION and our Instance Management System (iv.navvis.com). Please note that any new instances created as of today will need to be redeployed through the Instance Management System to become fully operational, regardless of their region. No action is required for existing instances in any region. We appreciate your understanding and patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/04/2025 06:07PM

We are pleased to inform you that the issue affecting the instance management system has been successfully resolved. Our team has implemented a solution, and services are now operating as expected. For newly created instances as of today, please redeploy them from the instance management page at iv.navvis.com.

We appreciate your understanding and cooperation throughout this incident.

If any other unusual behavior is noticed, please send an email to support at Support@navvis.com

MONITORING 3 months ago - at 11/04/2025 04:32PM

Dear IVION Instance Admins,

We are currently investigating an issue impacting IVION and our Instance Management System (iv.navvis.com). Please note that any new instances created as of today will need to be redeployed through the Instance Management System to become fully operational, regardless of their region.

No action is required for existing instances in any region.

We appreciate your understanding and patience as we work to resolve this issue.

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