Outage in NavVis
Third party e57 embedded panoramas having wrong orientation after upload
Resolved MinorIncident Report
We are currently investigating an issue affecting customers who upload third-party E57 files containing panoramas. Panoramas in these files may appear incorrectly positioned, displaying with random rotations rather than their intended orientation.
Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 04/24/2026 03:36PM
This incident has been resolved.
MONITORING
12 days ago - at 04/24/2026 01:10PM
We are happy to let you know that the issue causing incorrect panorama orientation in third-party E57 uploads has been resolved.
To apply the fix, please re-upload your E57 file. Your panoramas should then appear correctly positioned.
If you continue to experience any issues after re-uploading, please don't hesitate to reach out and we will be happy to assist.
We apologize for the inconvenience this may have caused and thank you for your patience.
INVESTIGATING
13 days ago - at 04/23/2026 03:38PM
We are currently investigating an issue affecting customers who upload third-party E57 files containing panoramas. Panoramas in these files may appear incorrectly positioned, displaying with random rotations rather than their intended orientation.
Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
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