Reporting issue with net sales data - Aloha Cloud and Silver Back Office product beginning August 20th

Dear Valued Clients,
Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix net sales data - Aloha Cloud and Silver Back Office

Resolved: The correction deployed overnight on Aug 22nd is confirmed to have resolved the reporting issues. Data re-aggregation performed following this was confirmed to have corrected discrepancies for previously affected dates by 2:21PM EST on Friday Aug 23rd.


Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

Dear Valued Clients,
We understand you are experiencing issues with the services.
Update on Service Disruption: Reporting issue with net sales data - Aloha Cloud and Silver Back Office

Remediation of the root cause has been deployed and we are seeing successful results.
Sales data reaggregation for August 22nd is complete.
A small subset of data from August 20th and 21st has been reaggregated and is accurate.
The team will continue to monitor and determine preventative actions.

A final update will be shared when this work is completed.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

Dear Valued Clients,
We understand you are experiencing issues with the services.
Update on Service Disruption: Reporting issue with net sales data - Aloha Cloud and Silver Back Office

Quick Action: Remediation of the root cause has been deployed and we are seeing successful results.
Sales data reaggregation for August 22rd is still on target for completion by end of day today.
A small subset of data from August 20th and 21st is being reaggregated for accuracy and this work should be completed by end of day today.
A final update will be shared when this work is completed.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

This issue is still being actioned by NCR Voyix. Remediation of the root cause is expected to be in place prior to the start of business for August 23rd.

Sales data for August 20th and 21st has completed reaggregation and is now available. Sales data for August 22nd will be completed by end of day August 23rd. There should be no further issues on or after August 23rd. Another update will be provided tomorrow.

This issue is still being actioned by NCR Voyix. Remediation of the root cause is expected to be in place prior to the start of business for August 23.

Sales data for August 20 and 21 will be corrected in a process launched during our maintenance window during the morning of Aug 22. This process will be complete on Aug 23rd. We anticipate similar discrepancies with reported sales data generated for Aug 22nd and will begin the process of correction for that data once the earlier dates complete processing.

A code fix has been deployed and began performing 20 Aug data cleanup which is still ongoing. Some merchants still report the same degraded Aloha Cloud Back Office reporting experience for 20 and 21 Aug. We are continuing to investigate and are engaged in determining next steps. Update to follow.

We have identified the problem and will be providing a fix overnight tonight. All data from August 20th may be incorrect or unavailable until August 22nd midday. Customers will see accurate sales data for transactions from August 21st onwards.

We are continuing to investigate this issue.

We are investigating a reporting issue within our Cloud Back Office product that will affect net sales data on August 20th. Future communication will include remediation steps.