Outage in NCR Aloha

Pulse Application real time sales data reflecting inaccurately and showing 0 sales

Resolved Major
September 29, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting Pulse Realtime. Quick Action: We were alerted of the issue that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Components affected
NCR Aloha Pulse Realtime-US
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 09/29/2024 06:02PM

Dear Valued Clients,


Thank you for your patience, services have been restored.


Update on Service Disruption: We experienced a temporary issue affecting Pulse Realtime.

Resolved: We were alerted of the issue, leading to immediate resolution efforts. Services are now fully restored.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

MONITORING 10 months ago - at 09/29/2024 05:49PM

Dear Valued Clients,


We appreciate your patience. We are still assessing the incident.

Update on Service Disruption: We are still experiencing a temporary issue affecting Pulse Realtime. VM restarts performed, we are monitoring.
We will continue to communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

INVESTIGATING 10 months ago - at 09/29/2024 05:03PM

Dear Valued Clients,


We understand you are experiencing issues with the services.

Update on Service Disruption: We are experiencing a temporary issue affecting Pulse Realtime.

Quick Action: We were alerted of the issue that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

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