Outage in NCR Aloha

WebEPS Payments Gateway (eCommerce) affecting NOLO/Digital Ordering

Resolved Minor
September 24, 2025 - Started 12 days ago - Lasted about 22 hours
Official incident page

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Outage Details

NCR VOYIX is aware and is investigating WebEPS Payments Gateway (eCommerce) causing intermittent failures affecting the Online Ordering API, Online Ordering Classic, and Digital Ordering products. We will continue to notify you as significant progress is available. Thank you, NCR VOYIX
Components affected
NCR Aloha Online Ordering API-US NCR Aloha Digital Ordering-US NCR Aloha Online Ordering Classic-US
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 09/25/2025 07:08PM

NCR Voyix has successfully completed mitigation efforts and confirmed, through overnight monitoring, that all environments are operating normally with no errors.

We sincerely appreciate your patience and understanding throughout this process.

Customer satisfaction is our top priority—if you are experiencing any issues, please contact support for assistance.

MONITORING 12 days ago - at 09/25/2025 12:33AM

We are continuing to monitor for any further issues.

MONITORING 12 days ago - at 09/25/2025 12:20AM

NCR Voyix has identified the issue and implemented mitigation measures. Our support teams continue to actively monitor the environment to ensure stability. We will share additional updates as significant progress is made.

INVESTIGATING 12 days ago - at 09/24/2025 09:34PM

NCR VOYIX is aware and is investigating WebEPS Payments Gateway (eCommerce) causing intermittent failures affecting the Online Ordering API, Online Ordering Classic, and Digital Ordering products.

We will continue to notify you as significant progress is available.

Thank you,
NCR VOYIX

Latest NCR Aloha outages

WebEPS Payments Gateway (eCommerce) affecting NOLO/Digital Ordering - 10 days ago
Command Center Degraded in EMEA - 25 days ago
Command Center Degradation - 25 days ago
Aloha Update is currently Unavailable - US - about 1 month ago
CFC and NBO Classic Login Degraded - about 1 month ago

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