Outage in NCR Aloha

Command Center Degraded performance in NUA

Resolved Minor
November 26, 2025 - Started 16 days ago - Lasted about 23 hours
Official incident page

Incident Report

Dear Valued Clients, Our monitoring tools have detected errors impacting the Command Center (CMC) for NUA. NCR Voyix teams are actively investigating the issue. Current Impact: Users may be unable to log in to the Command Center. If you are experiencing this issue or have additional questions, please reach out to the support team for assistance. We will provide updates as soon as more information becomes available. We’re on this, The NCR Voyix Team
Components affected
NCR Aloha Command Center-US

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 11/27/2025 09:02AM

Dear Valued Clients,

Our NCR Voyix teams actively worked on resolving the issue that impacted the ability to log into the Command Center. The issue has now been fully resolved, and all services are operating as expected.

If you are still experiencing issues with Command Center, please reach out to support desk.

We’re on this,
The NCR Voyix Team

MONITORING 16 days ago - at 11/26/2025 02:39PM

Investigating

Dear Valued Clients,

Our NCR Voyix teams actively worked on resolving the issue with inability to log into Command Center. NCR Voyix teams will further monitor system performance for any additional setbacks.

If you are experiencing this issue or have additional questions, please reach out to the support team for assistance.
We will provide updates as soon as more information becomes available.


We’re on this,
The NCR Voyix Team

INVESTIGATING 16 days ago - at 11/26/2025 02:06PM

Investigating
Dear Valued Clients,

After extensive troubleshooting, we are seeing improvements in Command Center performance, which previously impacted the ability to log in.
Our teams are still actively working on a permanent resolution to ensure all services operate as expected.

If you are experiencing this issue or have additional questions, please reach out to the support team for assistance.
We will provide updates as soon as more information becomes available.


We’re on this,
The NCR Voyix Team

INVESTIGATING 16 days ago - at 11/26/2025 01:08PM

Dear Valued Clients,

After extensive troubleshooting, we are seeing improvements in Command Center performance, which previously impacted the ability to log in.
Our teams are still actively working on a permanent resolution to ensure all services operate as expected.

If you are experiencing this issue or have additional questions, please reach out to the support team for assistance.
We will provide updates as soon as more information becomes available.


We’re on this,
The NCR Voyix Team

INVESTIGATING 16 days ago - at 11/26/2025 11:05AM

Dear Valued Clients,

After extensive troubleshooting, we are seeing improvements in Command Center performance, which previously impacted the ability to log in.
Our teams are actively working on a permanent resolution to ensure all services operate as expected.

If you are experiencing this issue or have additional questions, please reach out to the support team for assistance.
We will provide updates as soon as more information becomes available.


We’re on this,
The NCR Voyix Team

INVESTIGATING 16 days ago - at 11/26/2025 10:41AM

Dear Valued Clients,

Our monitoring tools have detected errors impacting the Command Center (CMC) for NUA. Our NCR Voyix teams are gathered on a joint Incident call and actively working on resolving the issue.

Current Impact: Users may be unable to log in to the Command Center.

If you are experiencing this issue or have additional questions, please reach out to the support team for assistance.
We will provide updates as soon as more information becomes available.

We’re on this,
The NCR Voyix Team

INVESTIGATING 16 days ago - at 11/26/2025 10:15AM

Dear Valued Clients,

Our monitoring tools have detected errors impacting the Command Center (CMC) for NUA. NCR Voyix teams are actively investigating the issue.

Current Impact: Users may be unable to log in to the Command Center.

If you are experiencing this issue or have additional questions, please reach out to the support team for assistance.
We will provide updates as soon as more information becomes available.

We’re on this,
The NCR Voyix Team

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