Outage in NCR Aloha

WebEPS Payments Gateway (eCommerce) affecting NOLO/Digital Ordering

Resolved Minor

September 26, 2025 - Started 4 months ago - Lasted about 8 hours
Official incident page

Incident Report

NCR VOYIX is currently aware of and actively investigating intermittent failures within the WebEPS Payments Gateway (eCommerce). These disruptions are impacting the functionality of the Online Ordering API, Online Ordering Classic, and Digital Ordering platforms. We are working to resolve the issue and will provide updates as soon as meaningful progress is made.

Components affected

NCR Aloha Digital Ordering-US NCR Aloha Online Ordering Classic-US NCR Aloha Online Ordering API-US

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 09/26/2025 10:09PM

NCR Voyix has identified the issue and implemented mitigation measures. Our support teams continue to actively monitor the environment to ensure ongoing stability.

We sincerely appreciate your patience and understanding throughout this process. Customer satisfaction remains our highest priority—if you are experiencing any issues, please contact support for assistance.

INVESTIGATING 4 months ago - at 09/26/2025 06:04PM

We are still actively investigating the intermittent issues with our WebEPS Payments Gateway, which may affect Online Ordering services including API, Classic, and Digital platforms.

We’ll keep you updated as we make progress.

INVESTIGATING 4 months ago - at 09/26/2025 02:09PM

NCR VOYIX is currently aware of and actively investigating intermittent failures within the WebEPS Payments Gateway (eCommerce). These disruptions are impacting the functionality of the Online Ordering API, Online Ordering Classic, and Digital Ordering platforms.

We are working to resolve the issue and will provide updates as soon as meaningful progress is made.

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