Outage in NCR Aloha

NOLO data imports failures on 11/25

Resolved Minor
November 26, 2024 - Started 25 days ago - Lasted 7 days
Official incident page

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Outage Details

Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NOLO exports. Monitoring: Investigation was performed, and a troublesome pod was identified. This pod was restarted and imports have resumed. The team will continue to monitor for issues. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
Components affected
NCR Aloha Online Ordering Classic-US NCR Aloha Online Ordering API-US NCR Aloha Ordering Essentials-US
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 12/03/2024 04:08PM

Dear Valued Clients,

Thank you for your patience, services have been restored.

Update on Service Disruption: We experienced a temporary issue affecting NOLO exports.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

MONITORING 25 days ago - at 11/26/2024 10:07PM

Dear Valued Clients,
Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting NOLO exports.

Monitoring: Investigation was performed, and a troublesome pod was identified. This pod was restarted and imports have resumed. The team will continue to monitor for issues.

Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

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