Transactions are failing at the POS level for NCR Voyix Aloha Cloud and NCR Voyix Silver Essentials in the NAMER region

Dear Valued Clients,


Following the implementation of fixes by the third-party payment gateway vendor, transaction processing has returned to normal levels. The issue is currently confirmed as resolved.

Sincerely,
The NCR Voyix Team

Dear Valued Clients,

We are observing significant improvement in transaction processing, along with a reduction in transaction failure alerts reported by our merchants.

NCR Voyix remains actively engaged with the third-party vendor and continues to closely monitor the situation as they work toward implementing a permanent resolution and confirming a full fix.

We will continue to provide updates as more information becomes available.

Sincerely,
The NCR Voyix Team

Dear Valued Clients,

It has come to NCR Voyix’s attention that transaction processing failures are occurring at the POS level for NCR Voyix Aloha Cloud and NCR Voyix Silver Essentials users.

Based on our assessment, the issue appears to be related to a third-party payment gateway. NCR Voyix is actively engaged with the vendor and is closely monitoring the situation as they work toward a resolution.

We will continue to provide updates as more information becomes available.

Sincerely,
The NCR Voyix Team