Telephone Support for NCR Voyix Clients is sporadically allowing connections

We have monitored the environment and can confirm that the sporadic issue with calls failing has been resolved.

Regards,
NCR Voyix

Dear Valued Clients,

We continue to monitor the systems to ensure all operations are functioning as expected and to verify that no additional issues arise.

We’re on this,
The NCR Voyix Team

We have worked with our vendors and have made the necessary adjustments. At this time we see normal operations with all calls. We will continue to monitor the environment for the next hour.

Regards,
NCR Voyix

We apologize for the inconvenience as we still work to determine the cause for this sporadic issue. We are working internally and with our vendors to resolve this incident.

Regards,
NCR Voyix

We are continuing to investigate the sporadic issue affecting calls being made to NCR Voyix support. We will continue to provide updates as we work to resolve the issue.

Regards,
NCR Voyix

We are currently investigating an incident regarding NCR Voyix clients calling into the NCR Voyix Support Teams. We understand that you may not be able to enter the appropriate prompts to be connected to the appropriate support team.

We are actively working to identify the cause and resolve the issue.

Regards,
NCR Voyix