Outage in Neon Fundraise
System Inaccessible or slow
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
Neon Fundraise Sprocket API Neon Fundraise Donations Neon Fundraise DNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small> Neon Fundraise Rallybound Payment Service Neon Fundraise Management interfaces Neon Fundraise CDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small> Neon Fundraise Site Builder Neon Fundraise Endurance Challenges Strava Integration Neon Fundraise Registrations Neon Fundraise Support Neon Fundraise Reporting Neon Fundraise Recurring Plans Processing Neon Fundraise ClearView Neon Fundraise Salesforce Neon Fundraise Emails (SMTP) Neon Fundraise Automation Neon Fundraise Neon CRM Neon Fundraise Emails (API v3) Neon Fundraise Amply Neon Fundraise FacebookTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/31/2025 05:42PM
The system was cycled with last night's release, bringing performance back to normal levels.
MONITORING
over 1 year ago - at 01/30/2025 10:37PM
We are continuing to see intermittent spikes in CPU which causes the system to be briefly unavailable for a minute or so at a time. The team is still investigating.
MONITORING
over 1 year ago - at 01/30/2025 07:54PM
We were able to put measures in place to reduce load on the system. Sites and interfaces are now loading as normal. Team is still investigating root cause.
INVESTIGATING
over 1 year ago - at 01/30/2025 07:18PM
We are currently investigating this issue.
Latest Neon Fundraise outages
Intermittent charging issues with Neon Pay - about 2 months ago
High CPU usage caused intermittent issues - 4 months ago
Hosting provider (AWS) experiencing degradation of services - 7 months ago
Admin Login Disruption - 7 months ago
Team captains cannot be created - about 1 year ago
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