Outage in Neon Fundraise

System Inaccessible or slow

Resolved Major

January 30, 2025 - Started about 1 year ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Neon Fundraise Sprocket API Neon Fundraise Donations Neon Fundraise DNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small> Neon Fundraise Rallybound Payment Service Neon Fundraise Management interfaces Neon Fundraise CDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small> Neon Fundraise Site Builder Neon Fundraise Endurance Challenges Strava Integration Neon Fundraise Registrations Neon Fundraise Support Neon Fundraise Reporting Neon Fundraise Recurring Plans Processing Neon Fundraise ClearView Neon Fundraise Salesforce Neon Fundraise Emails (SMTP) Neon Fundraise Automation Neon Fundraise Neon CRM Neon Fundraise Emails (API v3) Neon Fundraise Amply Neon Fundraise Facebook

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/31/2025 05:42PM

The system was cycled with last night's release, bringing performance back to normal levels.

MONITORING about 1 year ago - at 01/30/2025 10:37PM

We are continuing to see intermittent spikes in CPU which causes the system to be briefly unavailable for a minute or so at a time. The team is still investigating.

MONITORING about 1 year ago - at 01/30/2025 07:54PM

We were able to put measures in place to reduce load on the system. Sites and interfaces are now loading as normal. Team is still investigating root cause.

INVESTIGATING about 1 year ago - at 01/30/2025 07:18PM

We are currently investigating this issue.

Latest Neon Fundraise outages

High CPU usage caused intermittent issues - about 1 month ago

Hosting provider (AWS) experiencing degradation of services - 4 months ago

Admin Login Disruption - 5 months ago

Team captains cannot be created - 10 months ago

Recurring Charges Not Running - 10 months ago

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