Outage in Neon Fundraise

System Inaccessible or slow

Resolved Major

January 30, 2025 - Started 3 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

Neon Fundraise Facebook Neon Fundraise Salesforce Neon Fundraise Emails (API v3) Neon Fundraise Automation Neon Fundraise Neon CRM Neon Fundraise Amply Neon Fundraise Emails (SMTP) Neon Fundraise Endurance Challenges Strava Integration Neon Fundraise Registrations Neon Fundraise Support Neon Fundraise Reporting Neon Fundraise Recurring Plans Processing Neon Fundraise ClearView Neon Fundraise Sprocket API Neon Fundraise Donations Neon Fundraise DNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small> Neon Fundraise Rallybound Payment Service Neon Fundraise Management interfaces Neon Fundraise CDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small> Neon Fundraise Site Builder

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/31/2025 05:42PM

The system was cycled with last night's release, bringing performance back to normal levels.

MONITORING 3 months ago - at 01/30/2025 10:37PM

We are continuing to see intermittent spikes in CPU which causes the system to be briefly unavailable for a minute or so at a time. The team is still investigating.

MONITORING 3 months ago - at 01/30/2025 07:54PM

We were able to put measures in place to reduce load on the system. Sites and interfaces are now loading as normal. Team is still investigating root cause.

INVESTIGATING 3 months ago - at 01/30/2025 07:18PM

We are currently investigating this issue.

Latest Neon Fundraise outages

Recurring Charges Not Running - 23 days ago

System Slowdown - about 1 month ago

Server Maintenance - 3 months ago

Reports of System Slowness - 6 months ago

Neon CRM syncs delayed - 6 months ago

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