Outage in Neon Fundraise

Server Maintenance

Resolved Minor
February 06, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Rallybound will perform server/infrastructure maintenance this evening. The system may be briefly unavailable (0-5 minutes) as work is completed.
Components affected
Neon Fundraise Facebook Neon Fundraise Vantiv / Litle Neon Fundraise PayPal Payments Pro <small><a href="https://www.paypal-notify.com" target="_blank">paypal-notify.com</a></small> Neon Fundraise Salesforce Neon Fundraise PayPal <small><a href="https://www.paypal-notify.com" target="_blank">paypal-notify.com</a></small> Neon Fundraise Stripe Neon Fundraise USAePay <small><a href="https://status.usaepay.com/" target="_blank">status.usaepay.com</a></small> Neon Fundraise PayPal Payflow <small><a href="https://www.paypal-notify.com" target="_blank">paypal-notify.com</a></small> Neon Fundraise WePay Neon Fundraise Moneris <small><a href="http://status.authorize.net" target="_blank">moneris.com/en/ServiceStatus</a></small> Neon Fundraise Authorize.Net <small><a href="http://status.authorize.net" target="_blank">status.authorize.net</a> </small> Neon Fundraise Emails (API v3) Neon Fundraise Amply Neon Fundraise Credomatic Neon Fundraise iATS Neon Fundraise Registrations Neon Fundraise Endurance Challenges Strava Integration Neon Fundraise Support Neon Fundraise Reporting Neon Fundraise 1stPay Neon Fundraise Recurring Plans Processing Neon Fundraise ClearView Neon Fundraise Emails (SMTP) Neon Fundraise Automation Neon Fundraise Neon CRM Neon Fundraise Azul Neon Fundraise Sprocket API Neon Fundraise Donations Neon Fundraise DNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small> Neon Fundraise Rallybound Payment Service Neon Fundraise Management interfaces Neon Fundraise CDN <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small> Neon Fundraise Neon Pay Neon Fundraise Site Builder
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/06/2025 10:29AM

This incident has been resolved.

MONITORING 4 months ago - at 02/06/2025 10:09AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 02/06/2025 09:43AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 02/06/2025 08:36AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 02/06/2025 08:36AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 02/06/2025 08:35AM

Rallybound will perform server/infrastructure maintenance this evening. The system may be briefly unavailable (0-5 minutes) as work is completed.

Latest Neon Fundraise outages

Team captains cannot be created - about 1 month ago
Recurring Charges Not Running - 2 months ago
System Slowdown - 3 months ago
System Inaccessible or slow - 4 months ago
Reports of System Slowness - 8 months ago

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