Outage in Neon Fundraise
Recurring Charges Not Running
Resolved MajorIncident Report
Our team discovered that recurring plan charges have not run since April 3rd due to a thread stoppage. The thread will be unblocked during tonight’s scheduled release, after which charges will resume from where they left off, so any plan that missed a charge during this period will be charged soon after the release. The team is also taking steps to prevent this from happening again in the future.
Components affected
Neon Fundraise Recurring Plans ProcessingNeed to monitor Neon Fundraise outages?
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 04/10/2025 12:17PM
This incident has been resolved.
MONITORING
10 months ago - at 04/10/2025 06:33AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 months ago - at 04/09/2025 06:35PM
Our team discovered that recurring plan charges have not run since April 3rd due to a thread stoppage. The thread will be unblocked during tonight’s scheduled release, after which charges will resume from where they left off, so any plan that missed a charge during this period will be charged soon after the release. The team is also taking steps to prevent this from happening again in the future.
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