Outage in Neon Fundraise

Team captains cannot be created

Resolved Minor
May 06, 2025 - Started 13 days ago - Lasted about 19 hours
Official incident page

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Outage Details

Due to an update merged in last night's release, team captains cannot be created, neither through the front end registration form, nor through the Admin. This also means users cannot create teams through the registration form. The team has identified the issue and is preparing a fix to release tonight.
Components affected
Neon Fundraise Registrations
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/07/2025 11:20AM

This incident has been resolved.

IDENTIFIED 13 days ago - at 05/06/2025 04:44PM

Due to an update merged in last night's release, team captains cannot be created, neither through the front end registration form, nor through the Admin. This also means users cannot create teams through the registration form. The team has identified the issue and is preparing a fix to release tonight.

Latest Neon Fundraise outages

Recurring Charges Not Running - about 1 month ago
System Slowdown - about 2 months ago
Server Maintenance - 3 months ago

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