Outage in Neon Fundraise

Team captains cannot be created

Resolved Minor
May 06, 2025 - Started 8 months ago - Lasted about 19 hours
Official incident page

Incident Report

Due to an update merged in last night's release, team captains cannot be created, neither through the front end registration form, nor through the Admin. This also means users cannot create teams through the registration form. The team has identified the issue and is preparing a fix to release tonight.
Components affected
Neon Fundraise Registrations

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/07/2025 11:20AM

This incident has been resolved.

IDENTIFIED 8 months ago - at 05/06/2025 04:44PM

Due to an update merged in last night's release, team captains cannot be created, neither through the front end registration form, nor through the Admin. This also means users cannot create teams through the registration form. The team has identified the issue and is preparing a fix to release tonight.

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