Outage in Neto

Investigating Reports of Unsent Marketing Emails

Resolved Minor
March 27, 2022 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 03/28/2022 07:35AM

One of the SMTP servers dedicated to sending emails has had a period of grey-listing. There is a process for emails to retry however if retries fail the process will stop. Not all mail is affected though there are some important non marketing email messages sent via this server.

If your site has any impact please reach out to our Support Team.

INVESTIGATING over 2 years ago - at 03/27/2022 11:14PM

We are currently investigating this issue.

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