Outage in Neto

Orderline tracking not exporting.

Resolved Major
September 05, 2022 - Started about 3 years ago - Lasted 3 days
Official incident page

Incident Report

Our developers are aware of an issue where orders fulfilled by 3rd Party aggregators (Ready to Ship, Shippit and Starshippit, etc.) are not correctly applying tracking to the orderline. This is affecting marketplaces and data feeds, where the order will read as "Dispatched" but no consignment number is applied to SKUs on the invoice. Please click Subscribe to Updates to receive notifications on this issue, or return to this page.
Components affected
Neto Batch Processing Neto Channel Modules

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/08/2022 11:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 09/07/2022 05:03AM

Our team is currently in the process of rolling out a fix to all sites.

IDENTIFIED about 3 years ago - at 09/07/2022 12:02AM

The issue has been identified and we are currently working on deploying a solution.

INVESTIGATING about 3 years ago - at 09/06/2022 01:44AM

Our developers are aware of an issue where orders fulfilled by 3rd Party aggregators (Ready to Ship, Shippit and Starshippit, etc.) are not correctly applying tracking to the orderline. This is affecting marketplaces and data feeds, where the order will read as "Dispatched" but no consignment number is applied to SKUs on the invoice.

Please click Subscribe to Updates to receive notifications on this issue, or return to this page.

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