Outage in Neto
Webstore Payments Uncaptured/Unresponsive
Resolved Minor
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Outage Details
Components affected
Neto Payment MethodsLatest Updates ( sorted recent to last )
Our team have implemented the required fix on impacted merchants and will continue to monitor. If you are still affected and have not yet informed our support team, please reach us at support@maropost.com
Our team has deployed a fix for merchants who were affected and reported the problem through our Support Team (support@maropost.com). We have subsequently contacted all the affected merchants with further detail about the fix. We are now in the monitoring phase and will provide more detail in due course.
Our team have identified some potential causes and are investigating a solution. More updates to follow as we work to resolve this.
We are currently investigating an issue where in some cases checkout/payment pages become unresponsive or where payments are captured but not confirmed leaving them in an uncaptured state. It seems from our initial investigation that it is mainly affecting Stripe. This is an active investigation and we will provide regular updates.
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