Outage in Neto

Maropost Commerce Disruption

Resolved Major

July 09, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Our developers are currently investigating an issue with automated batch processes not running. While our team investigates, we recommend running any time-critical processes, such as eBay order downloads, accounting integration tasks, and scheduled import/export feeds, manually.

Components affected

Neto Batch Processing

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/10/2024 02:40AM

The issue has been resolved, and all services are now operating normally. Please be aware that there may still be a backlog of processes pending in the queue, which may take some time to complete.

If you have any concerns or require further assistance, please contact our support team at support@maropost.com.

MONITORING almost 2 years ago - at 07/10/2024 12:37AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 07/09/2024 11:52PM

We have identified the issue, our Development Team is working to resolve the issue as soon as possible.

INVESTIGATING almost 2 years ago - at 07/09/2024 10:14PM

Our developers are currently investigating an issue with automated batch processes not running.

While our team investigates, we recommend running any time-critical processes, such as eBay order downloads, accounting integration tasks, and scheduled import/export feeds, manually.

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