Outage in Neto

Webstore and Control Panel Access & Slowness

Resolved Major
October 21, 2024 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We're currently investigating reports of slow performance on websites, control panels, and instances where users are experiencing login issues. Our team is actively looking into the matter.
Components affected
Neto Merchant Store Fronts Neto Control Panel Neto Point Of Sale Registers Neto Pick 'n' Pack
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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/21/2024 05:51AM

The issue has been resolved and services are operating as normal. We are continuing to monitor the situation.

MONITORING 12 months ago - at 10/21/2024 04:50AM

We are receiving reports that services are returning to normal. However, please note that during propagation, some sites may still appear unavailable, and this could continue for a few hours.
We will continue to monitor the situation closely.

IDENTIFIED 12 months ago - at 10/21/2024 03:31AM

We have identified the issue, our Development Team is working to resolve the issue as soon as possible.

INVESTIGATING 12 months ago - at 10/21/2024 02:40AM

We're currently investigating reports of slow performance on websites, control panels, and instances where users are experiencing login issues. Our team is actively looking into the matter.

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