Outage in Neto

Failed API Responses - Returning 503 Service Unavailable

Resolved Major

October 24, 2024 - Started over 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

We are investigating an issue causing our API services to return a "503 Service Unavailable" response.

Components affected

Neto Point Of Sale Registers Neto Connect Modules Neto Channel Modules

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/25/2024 05:50AM

The issue has been resolved. As this affected API integrations, including sales channels, any orders downloaded from marketplaces that failed to sync to Maropost during the downtime will be republished. Product and stock synchronisations have also resumed normal operation.

MONITORING over 1 year ago - at 10/24/2024 11:43PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 10/24/2024 11:33PM

We are continuing to investigate an issue causing our API services to return a "503 Service Unavailable" response.
Please continue to refresh the page or subscribe for updates

INVESTIGATING over 1 year ago - at 10/24/2024 09:29PM

We are investigating an issue causing our API services to return a "503 Service Unavailable" response.

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