Outage in Nets Easy

Mismatch between payout and reports from 22 Oct and 25 Oct - INC0680236 / INC0681110

Resolved Minor
October 22, 2024 - Started about 2 months ago - Lasted 9 days
Official incident page

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Outage Details

We have identified an issue with a mismatch between the payout report and the actual payout for a select number of merchants. Some transactions are missing in the payout report - our tech team is currently working on a solution to update and resend corrected reports to the affected merchants.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/31/2024 07:17PM

Nearly all corrected payout reports have now been resent.
Only a minor number of reports are remaining, expected to be reprocessed tomorrow.

MONITORING about 1 month ago - at 10/30/2024 09:35AM

The fix has been released and we are now expecting to resend the impacted reports during today and tomorrow.

IDENTIFIED about 1 month ago - at 10/25/2024 01:34PM

Another mismatch in the payout reports for a minor number of merchants have been discovered for today.
The fix to resend all corrected reports are expected to be released in the beginning of next week.

IDENTIFIED about 1 month ago - at 10/24/2024 10:46AM

We have identified an issue with a mismatch between the payout report and the actual payout for a select number of merchants.
Some transactions are missing in the payout report - our tech team is currently working on a solution to update and resend corrected reports to the affected merchants.

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