Major
May 21, 2026
May 2026: Disturbance on PayEngine - INC0916257
Detected
May 21, 2026 7:05 PM NZST
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Resolved
May 22, 2026 6:08 PM NZST
·
Duration
about 23 hours
Nets PayEngine experienced a major service disturbance lasting 23.1 hours that affected both PayEngine Checkout and PayEngine API, causing transaction impacts due to ongoing network issues. The incident involved multiple periods of instability, with operations becoming stable around 14:35, experiencing another disruption from 16:57-17:10, before finally stabilizing. The incident was fully resolved on May 22nd at 08:04 after engineers implemented fixes and conducted extended monitoring.