Outage in Netskope
Service Impact to IAD2 Data Center.
Resolved Major
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Outage Details
We are investigating a service impacting incident at the IAD2 datacenter(s) for the following service(s) All Services. Full details can be found on the support portal.
Latest Updates ( sorted recent to last )
MITIGATED
2 days ago - at 06/03/2025 07:17PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
2 days ago - at 06/03/2025 06:50PM
Netskope is completing final validation checks. Once all checks are completed successfully, IAD2 will be reintroduced back into the NewEdge network
UPDATE
2 days ago - at 06/03/2025 04:15PM
Netskope has confirmed power has been restored to all service and infrastructure components in the data center. Verification tests are being performed.
UPDATE
2 days ago - at 06/03/2025 02:59PM
Netskope continues to work with the data center vendor to restore power to all impacted infrastructure components.
UPDATE
2 days ago - at 06/03/2025 01:56PM
Netskope has determined that a power related issue has caused the disruption and investigation continues with assistance from the vendor at the data center.
UPDATE
2 days ago - at 06/03/2025 12:59PM
IAD2 has been removed from the NewEdge network to redirect customers to alternative, nearby data centers while the investigation continues.
INVESTIGATING
2 days ago - at 06/03/2025 12:57PM
We are currently investigating this issue.
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