Outage in Netskope
Service Impact to LON2 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident at the LON2 data center affecting GRE, IPSEC, and Netskope Client services for 5.4 hours. The issue was mitigated by temporarily removing LON2 from the NewEdge traffic management system, then re-adding it once the problem was resolved. The incident was fully mitigated with continued monitoring to ensure service stability.
We are investigating a service impacting incident at the LON2 datacenter(s) for the following service(s) GRE, IPSEC, Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
about 10 hours ago - at 03/23/2026 02:41PM
LON2 data center has been re-added to the NewEdge traffic management system. Netskope will continue to monitor before marking this incident as fully mitigated.
MITIGATED
about 10 hours ago - at 03/23/2026 02:40PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
about 13 hours ago - at 03/23/2026 10:59AM
LON2 has been removed from NewEdge traffic management system to mitigate the impact.
INVESTIGATING
about 14 hours ago - at 03/23/2026 10:36AM
We are currently investigating this issue.
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