Outage in Netskope
Service Impact to MAD1 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident affecting NPA Gateway and NPA Stitcher services at the MAD1 datacenter in Madrid, Spain for 3.2 hours. As an interim measure, NPA service in MAD1 was temporarily disabled, causing new client connections to redirect to the nearest available data center. The issue was fully mitigated and all NPA services in the Madrid location were restored.
We are investigating a service impacting incident at the MAD1 datacenter(s) for the following service(s) NPA Gateway, NPA Stitcher. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
4 days ago - at 05/08/2026 11:33AM
Netskope has completed the full mitigation, and NPA services in PoP MAD1 (Madrid, Spain) were restored at 09:54 UTC. Netskope considers this issue fully resolved.
MITIGATED
4 days ago - at 05/08/2026 09:12AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
4 days ago - at 05/08/2026 09:08AM
Netskope identified the root cause and applied a partial mitigation at 08:45 UTC while continuing work toward full resolution. As an interim measure, NPA service in MAD1 has been temporarily disabled, causing new client connections to redirect to the nearest available data center.
INVESTIGATING
4 days ago - at 05/08/2026 08:50AM
We are currently investigating this issue.
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