Outage in Netskope
Service Impact to SJC2 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope's SJC2 data center experienced a 9-hour major incident affecting Event Logging, resulting in data processing latency. A fix was implemented and, after continued monitoring to confirm decreasing latency, the issue was fully mitigated.
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Event Logging. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
Components affected
Netskope Event LoggingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MITIGATED
6 days ago - at 10/08/2026 12:53AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
6 days ago - at 10/07/2026 11:52PM
Data processing latency under execution
UPDATE
7 days ago - at 10/07/2026 07:55PM
Data processing latency continues to decrease
MONITORING
7 days ago - at 10/07/2026 07:33PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 10/07/2026 06:38PM
We are currently investigating this issue.
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