Outage in NetSuite

NetSuite Service | US Ashburn

Resolved Minor
January 17, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We started investigating an issue which is affecting the NetSuite service in US Ashburn. Further details will be provided shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/17/2025 11:00AM

We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in US Ashburn data centers.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-01-17T09:21:11+00:00
End Time: 2025-01-17T10:50:00+00:00

MONITORING about 1 month ago - at 01/17/2025 10:51AM

We are executing the necessary mitigation steps to restore service impacting login for a subset of customers in US Ashburn data centers.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

IDENTIFIED about 1 month ago - at 01/17/2025 10:36AM

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Ashburn data centers. We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

IDENTIFIED about 1 month ago - at 01/17/2025 10:00AM

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Ashburn data centers. We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

INVESTIGATING about 1 month ago - at 01/17/2025 09:41AM

We're investigating an issue affecting the NetSuite service impacting login for a subset of customers in US Ashburn data centers.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

INVESTIGATING about 1 month ago - at 01/17/2025 09:21AM

We started investigating an issue which is affecting the NetSuite service in US Ashburn. Further details will be provided shortly.

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