Outage in NetSuite

NetSuite Service | Multiple Regions

Resolved Major
January 21, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We're investigating an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions. Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/22/2025 03:06AM

We have resolved the issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect of a subset of customers in multiple regions.

Customer Impact: Some customers may have experienced a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-01-20T22:28:00+00:00
End Time: 2025-01-22T02:57:55+00:00

MONITORING about 1 month ago - at 01/21/2025 10:07PM

We are applying a fix to mitigate the issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect of a subset of customers in multiple regions.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

MONITORING about 1 month ago - at 01/21/2025 09:03PM

We are applying a fix to mitigate the issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect of a subset of customers in multiple regions.

Customer Impact: A subset of customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

MONITORING about 1 month ago - at 01/21/2025 08:01PM

We are applying a fix to mitigate the issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect of a subset of customers in multiple regions.

Customer Impact: A subset of customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

MONITORING about 1 month ago - at 01/21/2025 06:58PM

We are applying a fix to mitigate the issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect of a subset of customers in multiple regions.

Customer Impact: A subset of customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

MONITORING about 1 month ago - at 01/21/2025 05:57PM

We are applying a fix to mitigate the issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

MONITORING about 1 month ago - at 01/21/2025 04:55PM

We are applying a fix to mitigate the issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

MONITORING about 1 month ago - at 01/21/2025 03:55PM

We are applying a fix to mitigate the issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions.
Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

MONITORING about 1 month ago - at 01/21/2025 03:30PM

We have identified an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

IDENTIFIED about 1 month ago - at 01/21/2025 02:35PM

We have identified an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

IDENTIFIED about 1 month ago - at 01/21/2025 01:37PM

We have identified an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

IDENTIFIED about 1 month ago - at 01/21/2025 12:24PM

We have identified an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

IDENTIFIED about 1 month ago - at 01/21/2025 11:29AM

We have identified an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

IDENTIFIED about 1 month ago - at 01/21/2025 10:27AM

We have identified an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

IDENTIFIED about 1 month ago - at 01/21/2025 09:30AM

We have identified an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications. If you are impacted by this event, you may utilize the ‘Forgot Password’ feature to reset the password.

IDENTIFIED about 1 month ago - at 01/21/2025 08:49AM

We have identified an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications.

INVESTIGATING about 1 month ago - at 01/21/2025 07:54AM

We're investigating an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications.

IDENTIFIED about 1 month ago - at 01/21/2025 06:52AM

We continue to apply a fix to mitigate the issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications.

IDENTIFIED about 1 month ago - at 01/21/2025 03:35AM

We are applying a fix to mitigate the issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications.

INVESTIGATING about 1 month ago - at 01/21/2025 03:05AM

We're investigating an issue affecting Application UI, SuiteCommerce and SuiteAnalytics Connect in multiple regions.

Customer Impact: Customers may experience a degradation of service when attempting to login in any of these applications.

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