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Outage in NetSuite

NetSuite Service | Multiple Regions

Resolved Major
May 27, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/27/2025 08:06AM

We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in multiple regions.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-05-27T05:07:03+00:00
End Time: 2025-05-27T08:05:57+00:00

INVESTIGATING 11 months ago - at 05/27/2025 07:43AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/27/2025 07:36AM

We are executing the necessary mitigation steps to restore service impacting login for a subset of customers in multiple regions.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

INVESTIGATING 11 months ago - at 05/27/2025 07:34AM

We are executing the necessary mitigation steps to restore service impacting login for a subset of customers in multiple regions.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

INVESTIGATING 11 months ago - at 05/27/2025 07:34AM

We are executing the necessary mitigation steps to restore service for a subset of customers in multiple regions.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

INVESTIGATING 11 months ago - at 05/27/2025 06:09AM

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in multiple regions. We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

INVESTIGATING 11 months ago - at 05/27/2025 05:07AM

We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.

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