Outage in NetSuite

NetSuite Service | Multiple Regions

Resolved Minor
April 21, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/22/2025 12:23AM

We have resolved the issue affecting NetSuite service in multiple regions.

Customer Impact: Customers may have experienced a degradation of service when using NetSuite including Saved Searches.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-04-21T23:06:25+00:00
End Time: 2025-04-22T00:15:00+00:00

MONITORING 3 days ago - at 04/22/2025 12:05AM

We are applying a fix to alleviate the issue affecting NetSuite service in multiple regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience a degradation of service when using NetSuite including Saved Searches.

IDENTIFIED 3 days ago - at 04/21/2025 11:51PM

We have identified the issue affecting NetSuite service in multiple regions and a fix is being applied.

Customer Impact: Customers may experience a degradation of service when using NetSuite including Saved Searches.

IDENTIFIED 3 days ago - at 04/21/2025 11:30PM

We have identified the issue affecting the NetSuite service in multiple regions and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when using NetSuite including Saved Searches.

INVESTIGATING 3 days ago - at 04/21/2025 11:12PM

We're investigating an issue affecting NetSuite service in multiple regions.

Customer Impact: Customers may experience a degradation of service when using NetSuite including login.

INVESTIGATING 3 days ago - at 04/21/2025 11:06PM

We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.

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