NetSuite Asynchronous Services | Multiple Regions

We have resolved the issue affecting Asynchronous Services for a subset of customers in EU Amsterdam and EU Frankfurt.
Customer Impact: Customers may have experienced a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queues and scripts.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-01-23T15:26:30+00:00
End Time: 2025-01-25T02:10:00+00:00

We are implementing a fix to mitigate the issue affecting Asynchronous Services for a subset of customers in EU Amsterdam and EU Frankfurt.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queues and scripts.

Workaround Identified: To prevent new occurrences, change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius".

Next update will be provided within 4 hours.

We are preparing a fix to mitigate the issue affecting Asynchronous Services for a subset of customers in EU Amsterdam and EU Frankfurt.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queues and scripts.

Workaround Identified: To prevent new occurrences, change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius".

Next update will be provided within 4 hours.

We are preparing a fix to mitigate the issue affecting Asynchronous Services for a subset of customers in EU Amsterdam and EU Frankfurt.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queues and scripts.

Workaround Identified: To prevent new occurrences, change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius".

Next update will be provided within 4 hours.

We are preparing a fix to mitigate the issue affecting Asynchronous Services for a subset of customers in EU Amsterdam and EU Frankfurt.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queues and scripts.

Workaround Identified: To prevent new occurrences, change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius".

Next update will be provided within 4 hours.

We are preparing a fix to mitigate the issue affecting Asynchronous Services for a subset of customers in EU Amsterdam and EU Frankfurt.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queues and scripts.

Workaround Identified: To prevent new occurrences, change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius".

Next update will be provided within 4 hours.

We are preparing a fix to mitigate the issue affecting Asynchronous Services for a subset of customers in EU Amsterdam and EU Frankfurt.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queues and scripts.

Workaround Identified: To prevent new occurrences, change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius".

Next update will be provided within the following 4 hours.

We are preparing a fix for the issue affecting Asynchronous Services for a subset of customers in EU Amsterdam and EU Frankfurt. Workaround has proven to be effective and some customers are starting to experience service recovery.

Customer Impact: Some customers may continue to experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks and scripts, work queue.

Workaround Identified: To prevent new occurrences, change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius".

Next update will be provided within the following 4 hours.

We have identified the issue affecting Asynchronous Services for a subset of customers in EU Amsterdam and EU Frankfurt. We are investigating a solution to already stored schedules that may be affected.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks and scripts, work queue.

To prevent new occurrences: Change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius"

We have identified the issue affecting Asynchronous Services for a subset of customers in multiple regions and a we are investigating a solution to already stored schedules that may be affected.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks and scripts, work queue.

To prevent new occurrences: Change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius"

We have identified the issue affecting Asynchronous Services for a subset of customers in multiple regions and a we are investigating a solution to already stored schedules that may be affected.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks and scripts, work queue.

To prevent new occurrences: Change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius"

We have identified the issue affecting Asynchronous Services for a subset of customers in multiple regions and a we are investigating a solution to already stored schedules that may be affected.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks and scripts, work queue.

To prevent new occurrences: Change your Time Zone Preferences to any value other than: "(GMT+02:00) Helsinki, Kiyv, Riga, Sofia, Tallinn, Vilnius"

We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.