Outage in NetSuite

Database Service Issue (Multiple Datacenters)

Resolved Major
March 05, 2025 - Started 29 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified the issue affecting a subset of Sandbox accounts in multiple datacenters. Customer Impact: A subset of customers may experience a degradation of service when using their Sandbox account including login.
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 03/06/2025 12:40AM

We have resolved the issue affecting the NetSuite Service for a subset of Sandbox accounts in multiple data centers.
 
Customer Impact: A subset of customers may have experienced a degradation of service when using the NetSuite Service in their Sandbox account including login.
 
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-03-04T22:00:00+00:00
End Time: 2025-03-06T00:34:08+00:00

MONITORING 29 days ago - at 03/05/2025 10:57PM

We are applying a fix to mitigate the issue affecting the NetSuite Service for a subset of Sandbox accounts in multiple datacenters.

Customer Impact: A subset of customers may experience a degradation of service when using the NetSuite Service in their Sandbox account including login.

MONITORING 29 days ago - at 03/05/2025 09:20PM

We are applying a fix to mitigate the issue affecting the NetSuite Service for a subset of Sandbox accounts in multiple datacenters.

Customer Impact: A subset of customers may experience a degradation of service when using the NetSuite Service in their Sandbox account including login.

IDENTIFIED 29 days ago - at 03/05/2025 09:11PM

We have identified the issue affecting a subset of Sandbox accounts in multiple datacenters.

Customer Impact: A subset of customers may experience a degradation of service when using their Sandbox account including login.

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