Outage in NetSuite

NetSuite SuiteAnswers | Multiple Regions

Resolved Major
March 20, 2025 - Started 14 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 03/20/2025 02:48AM

We have resolved the issue affecting SuiteAnswers impacting users in all regions.

Customer Impact: Customers may have experienced delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-03-20T01:04:13+00:00
End Time: 2025-03-20T02:40:21+00:00

IDENTIFIED 14 days ago - at 03/20/2025 02:34AM

We have identified the issue affecting SuiteAnswers impacting users in all regions.

Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.

IDENTIFIED 14 days ago - at 03/20/2025 02:02AM

We have identified the issue affecting SuiteAnswers impacting users in all regions.

Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.

INVESTIGATING 14 days ago - at 03/20/2025 01:15AM

We have identified an issue affecting SuiteAnswers impacting users in all regions.

Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.

INVESTIGATING 14 days ago - at 03/20/2025 01:04AM

We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.

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