Outage in NetSuite

NetSuite Service | US San Jose

Resolved Major
April 15, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We started investigating an issue which is affecting the NetSuite service in US San Jose. Further details will be provided shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/15/2025 03:56AM

We have resolved the issue affecting NetSuite Service in US San Jose.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-04-15T02:35:45+00:00
End Time: 2025-04-15T03:53:26+00:00

MONITORING about 1 month ago - at 04/15/2025 03:39AM

We are applying a fix to mitigate the issue affecting NetSuite Service in US San Jose. Some customers should start experiencing service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.

IDENTIFIED about 1 month ago - at 04/15/2025 03:03AM

We have identified an issue affecting NetSuite Service in US San Jose. We are working on necessary mitigation steps.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.

IDENTIFIED about 1 month ago - at 04/15/2025 02:48AM

We have identified an issue affecting NetSuite Service in US San Jose. We are working on necessary mitigation steps.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.

INVESTIGATING about 1 month ago - at 04/15/2025 02:35AM

We started investigating an issue which is affecting the NetSuite service in US San Jose. Further details will be provided shortly.

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